Frequently Asked Questions

Below are some frequently asked questions, we hope you find your answer!

We care about our customers and their queries, questions and concerns. Hence why we adhere to a strict transparency policy so there are no confusions and misleading information.

Do we guarantee delivery times?

We now proudly offer FREE worldwide shipping! Please note that we require 2 to 4 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region delivery times may vary but estimated delivery time is between 15 to 20 business days. Please consider any holidays that might impact delivery times.

At Pickci Home & Away, we source products from across the globe and work with small vendors that share their products with us, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

How does the Corona Virus Situation affect Deliveries?

Please consider the current Corona Virus situation worldwide. Although we can guarantee that the packages delivered to you are virus free and that we continue to maintain our professional service standards in quality and shipping preparation, we can’t guarantee exact delivery times. We work closely with our suppliers and the transparency they share with us, we share with our customers. But unfortunately they are also at the mercy of the shipping companies. So we do appreciate your understanding and patience during this time!

Do we offer Returns?

To begin initiating a return, within 14 calendar days of delivery, please return your item to our address specified in our Return Policy and reach out to our customer support team at returns@pickci.net to confirm the return.

Are our products safe to use?

We place a high value on only selling products that are safe to use. Among general safety our research department also takes into account the origin of each product and the materials used.

How do you compare to other suppliers price wise?

We are highly competitive for what is being offered on the internet today and far more affordable than your local Home Decor Store. Although price nowadays is important we work hard to find products that provide not only functionality but also style.

What countries do you ship to and in what currency are your products set?

We generally ship worldwide and our products are set in US dollars. If you do have worries that your country might be difficult to ship to, please let us know and we will see what we can do.

Are my online payments for products safe on your site?

Yes they are. We only provide payment gateways and options that are safe to use, protecting your data at all times. Please see our Terms & Conditions for further info or Contact Us at any time.

Do you charge for Shipping?

We proudly offer FREE worldwide shipping! Please note that we require 2 to 4 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 15 business days. Please consider any holidays that might impact delivery times.

At Pickci Home & Away, we source products from across the globe and work with small vendors that share their products with us, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

How do I take part in special promotions and giveaways?

By Joining Us on Facebook. Yes that’s right. We like to reward our valued customers and especially our followers with special gifts and draws. So we have decided to make everyone a Pickci Club member that follows our Page and refers 3 friends to do the same. Once a member you qualify for all promotions and giveaways. Please visit our Page to get started. CLICK HERE

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